Diensbepalings

Last updated: 30 October 2026

These Terms of Service ("Terms") apply to your use of www.elevatesupplements.co.za (the "Site") and to every purchase you make from us. By using the Site or placing an order, you agree to these Terms. If you do not agree, please do not use the Site.

1. Who we are

The Site is operated by Thriamvos (Pty) Ltd, trading as Elevate Supplements ("Elevate", "we", "us").

  • Company registration number: 202088266007
  • VAT number: 4730317783
  • Physical address: 74 Sterkfontein Avenue, Doringkloof, Pretoria, Gauteng, 0157, South Africa
  • Email: info@elevatesupplements.co.za
  • WhatsApp: +27 61 533 7704
  • Phone: +27 69 433 7923 (09:00–17:00 weekdays; closed weekends and public holidays)

Our online store is hosted on the Shopify platform.

2. Your consumer rights

Nothing in these Terms limits or excludes any right you have under the Consumer Protection Act 68 of 2008 ("CPA"), the Electronic Communications and Transactions Act 25 of 2002 ("ECTA") or any other South African law. If any part of these Terms conflicts with a right you have under those laws, the law applies.

3. Using the Site

  • You must be 18 or older to place an order. If you are under 18, a parent or guardian must place the order for you.
  • You must use the Site lawfully. You may not attempt to hack, scrape, copy, resell or interfere with the Site, introduce malicious code, or submit false or misleading information.
  • You must give us accurate and complete details when you order or create an account, and keep your account login private.
  • We may suspend or close an account, or refuse service, where we reasonably believe these Terms have been breached or an order is fraudulent.

4. Products and health information

Our products are food supplements. They are not medicines and are not intended to diagnose, treat, cure or prevent any disease. They are not a substitute for a varied diet or medical advice.

  • Always follow the directions on the label and do not exceed the recommended daily amount.
  • Speak to a healthcare professional before use if you are pregnant, breastfeeding, taking medication or have a medical condition.
  • Keep out of reach of children. Store below 25°C in a cool, dry place.
  • Individual results vary. Information on the Site, including blog posts and ingredient guides, is general information and not medical advice.

We take care to show our products accurately, but colours and packaging may look slightly different on your screen or from time to time as packaging is updated. Always check the label on your product for the latest ingredients and allergen information.

5. Prices and payment

  • All prices are in South African Rand (ZAR). Prices are shown VAT-inclusive where VAT applies.
  • Delivery fees are shown separately at checkout before you pay.
  • Payment is processed securely by our payment provider. We do not see or store your full card details. Accepted payment methods are shown at checkout.
  • Prices and offers may change, but the price shown when you place your order is the price you pay for that order. Discount codes and offers are subject to their stated conditions and cannot be combined unless we say so.

6. Orders

When you place an order you make an offer to buy. We accept it, and a contract is formed, when we confirm your order by email. We may decline or cancel an order, for example if a product is out of stock, a price or description was clearly shown in error, we cannot deliver to your address, or we suspect fraud. If we cancel an order after you have paid, we will refund you in full to your original payment method.

Please check your order confirmation. If anything is wrong, contact us as soon as possible so we can fix it before dispatch.

7. Delivery

Delivery options, costs and estimated times are set out in our Shipping Policy. Delivery times are estimates and are not guaranteed. Risk in the goods passes to you on delivery. Please make sure someone is available to receive your parcel.

8. Returns, refunds and faulty goods

Returns and refunds are governed by our Refund Policy, which forms part of these Terms. Your rights under the CPA, including the right to goods that are of good quality and free of defects, are not affected.

9. Trade and stockist orders

Orders placed by retailers and other trade customers are governed by the pricing and payment terms agreed with us in writing (including by email or on a quote or invoice). If there is a conflict between those terms and these Terms, the agreed trade terms apply to that order.

10. Intellectual property

All content on the Site, including the Elevate name, logos, product names, photographs, text, graphics and design, belongs to us or our licensors and is protected by law. You may view and share the Site for personal, non-commercial use. You may not copy, reproduce or use our content commercially without our written permission.

11. Reviews and submissions

If you post a review or send us content, you confirm that it is honest, lawful and yours to share. You give us a free, non-exclusive right to use, display and adapt it on the Site and in our marketing. We may remove content that is unlawful, abusive, misleading or otherwise inappropriate.

12. Third-party sites and tools

The Site may link to or use third-party websites and tools (for example payment, delivery, review and map services). We do not control them and are not responsible for their content or practices. Their own terms and privacy policies apply.

13. Privacy

We process your personal information in line with the Protection of Personal Information Act 4 of 2013 ("POPIA") and our Privacy Policy.

14. Availability of the Site

We work hard to keep the Site available and accurate, but we do not promise it will always be uninterrupted or error-free. Occasionally there may be typing or pricing errors; we reserve the right to correct them, and to cancel affected orders as described in section 6.

15. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect or consequential loss (such as loss of profit or data) arising from your use of the Site or our products, or for delays or failures caused by events beyond our reasonable control, such as courier delays, load-shedding, network failures or natural events. This does not limit our liability for goods that are defective or unsafe, for our gross negligence or intentional misconduct, or for anything the law does not allow us to limit.

16. Disputes and governing law

If you have a complaint, please contact us first at info@elevatesupplements.co.za so we can try to resolve it quickly. If we cannot, you may approach the Consumer Goods and Services Ombud, the National Consumer Commission or the National Consumer Tribunal. These Terms are governed by the laws of the Republic of South Africa, and the South African courts have jurisdiction, subject to any rights you have under the CPA.

17. General

  • If any part of these Terms is found to be invalid or unenforceable, the rest remains in effect.
  • If we do not enforce a right straight away, we have not given it up.
  • These Terms, together with our Refund, Shipping and Privacy policies, are the entire agreement between you and us about your use of the Site and your purchases.
  • We may update these Terms from time to time. The version on the Site when you place your order applies to that order.

18. Contact us

Thriamvos (Pty) Ltd t/a Elevate Supplements
74 Sterkfontein Avenue, Doringkloof, Pretoria, Gauteng, 0157
info@elevatesupplements.co.za · WhatsApp +27 61 533 7704