Refund policy
At Elevate Supplements we want you to be happy with your order. Because our products are supplements that you consume, we follow strict hygiene and safety rules on returns. This policy does not limit any rights you have under the South African Consumer Protection Act 68 of 2008 (CPA).
Unopened products – 30 days
You may return products that are unopened, sealed and unused, in their original packaging, within 30 days of delivery. Please include your order number or proof of purchase.
Opened or used products
For hygiene and safety reasons, we cannot accept returns of products that have been opened, unsealed or used, unless the item is faulty, damaged or not what you ordered (see below).
Faulty, damaged or wrong items
Please check your order when it arrives. If an item is faulty, damaged or incorrect, contact us within 7 days of delivery with your order number and clear photos of the item and packaging. Once we have confirmed the issue, we will arrange a replacement or refund at no cost to you.
Your rights under the Consumer Protection Act
Nothing in this policy affects your rights under the CPA, including your right to return defective goods and your rights regarding goods bought through direct marketing. Where the CPA gives you greater rights than this policy, the CPA applies.
How to start a return
- Contact us first at info@elevatesupplements.co.za or on WhatsApp at +27 61 533 7704 with your order number and the reason for the return.
- We will confirm whether your return is approved and give you instructions.
- Once approved, send the item to:
Thriamvos (Pty) Ltd t/a Elevate Supplements
74 Sterkfontein Avenue
Doringkloof, Pretoria
Gauteng, 0157
South Africa
Returns sent without contacting us first may not be accepted.
Exchanges
The quickest way to get a different product is to return the original item (if eligible) and place a new order once your return is approved.
Non-returnable items
Gift cards cannot be returned or refunded.
Refunds
We will let you know once we have received and inspected your return, and whether your refund has been approved. Approved refunds are paid to your original payment method within 10 business days of approval. Please allow some extra time for your bank or card provider to process and post the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@elevatesupplements.co.za.
Contact us
Email: info@elevatesupplements.co.za
WhatsApp: +27 61 533 7704
Hours: 09:00–17:00 weekdays (closed weekends and public holidays)