Shipping policy
Elevate Supplements delivers across South Africa and to selected international destinations. Delivery times are estimates and may vary depending on your location.
Order processing
Orders are processed within 1–2 business days of payment. Orders are not processed on weekends or public holidays.
Delivery in South Africa
- Standard Delivery (3–5 working days): R100 for orders under R2,000
- Express Delivery (2–3 working days): R150
- Free Standard Delivery (3–5 working days): Free for orders of R2,000 or more
- Express Delivery on orders of R2,000 or more (2–3 working days): R75
International delivery
Flat rate per order:
- Zone 1 – Africa: R1,040
- Zone 2 – Europe & Asia: R1,300
- Zone 3 – North America: R1,415
- Zone 4 – Rest of World: R1,850
Available delivery options and rates for your address are shown at checkout.
Customs and duties
International orders may be subject to import duties, taxes and customs fees charged by the destination country. These charges are the buyer's responsibility and are not included in the price or delivery fee.
Tracking
Once your order has shipped, we will email you a tracking number so you can follow your parcel on the courier's website.
Delivery addresses
We do not deliver to P.O. boxes. Please make sure your delivery address is correct and complete – we are not responsible for delays or losses caused by incorrect or incomplete addresses.
Delays
Elevate Supplements is not responsible for delays caused by the courier or other factors beyond our control.
Lost or damaged parcels
We do not carry separate shipping insurance. If your order is lost or damaged in transit, contact us at info@elevatesupplements.co.za and we will send a replacement or arrange a refund, and take the matter up with the courier ourselves.
Questions
Email info@elevatesupplements.co.za or WhatsApp +27 61 533 7704 (09:00–17:00 weekdays).